If the wave of overwhelmingly negative reviews weren’t sufficient, plainly Humane has found yet one more main problem with its once-hyped AI Pin. The corporate is warning prospects to not use the gadget’s charging case as a result of a possible “fireplace security danger.”
In an electronic mail despatched to AI Pin homeowners, the corporate mentioned it had obtained a report of a “charging problem” that led to “a top quality problem with the battery cell equipped by a third-party vendor utilized in your Cost Case Accent.” Humane didn’t explicitly point out whether or not the unspecified “charging problem” brought on an precise fireplace, however it mentioned an investigation discovered that “sure battery cells equipped by this vendor might pose a hearth security danger.”
Whereas Humane is to this point not utilizing the phrase “recall,” the corporate is advising folks to cease utilizing the charging case instantly. Different charging equipment, together with the battery booster and cost pad, are apparently protected as their batteries come from totally different suppliers. We’ve reached out to Humane for extra data and whether or not they have plans to refund or exchange the $149 accent for individuals who have already purchased one. Within the meantime, the corporate is providing prospects two months of its subscription service without spending a dime.
The total textual content of the e-mail is beneath.
Out of an abundance of warning, we’re reaching out at present to ask that you just instantly cease utilizing and charging your Cost Case Accent as a result of a difficulty with sure battery cells for the Cost Case Accent.
Upon receiving a single report of a charging problem whereas utilizing a third-party USB-C cable and third-party energy supply, we recognized a top quality problem with the battery cell equipped by a third-party vendor utilized in your Cost Case Accent.
Our investigation decided that the battery provider was not assembly our high quality requirements and that there’s a potential that sure battery cells equipped by this vendor might pose a hearth security danger. Because of this, we instantly disqualified this battery vendor whereas we work to determine a brand new vendor to keep away from such points and preserve our top quality requirements.
The problem recognized is remoted solely to sure battery cells used within the Cost Case Accent and isn’t associated to the Cost Case Accent {hardware} design.
Importantly, Humane’s Ai Pin, its Battery Booster(s) and Cost Pad aren’t affected because the disqualified vendor doesn’t provide batteries or another elements of these Humane merchandise, and are protected for continued use.
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